Houston, TX
March 12, 2016
Gate 10
Scheduled 12:30 PM
Security Checkpoint: Less than 10
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Services Interactive Directions

HOU provides a variety of service-oriented amenities to enhance your travel experience.  Stay connected with free Wi-Fi, learn about Houston at our Visitor Information Centers or give your pet a break in the Service Animal Relief Area. 

All of these services can be found on the following maps:

Terminal Directory - Level 1, Arrivals
Terminal Directory - Level 2, Departures


The Houston Airport System is committed to providing an outstanding experience to travelers with disabilities. This page highlights accessibility related services and facility information that we hope is helpful to travel planning.


Automated External Defibrillators for cardiac emergencies are located throughout the Airport. Look for a box or cabinet near an overhead sign with a heart and lightning bolt symbol.

Airport Information Booths

HOU offers four Airport Information Booths.

  • Level 1, Houston Interactive Center (in partnership with Houston First).
  • Level 2, pre-security, near the security checkpoint
  • Level 2, post-security, near the Rotunda

ATMs are located in Terminals C and E. Fees may apply, depending on your bank’s policy.

  • Level 1, Baggage Claim Area
  • Level 2, pre-security, Main Lobby
  • Level 2, near Gate 1
  • Level 2, near Gate 21
Baggage Carts

Baggage carts are provided in baggage claim and near passenger drop-off areas in each terminal.  Designed to conveniently manage heavy or numerous bags, the carts offer a basket for carry-ons and a platform for large bags. A small fee applies.

Forms of payment accepted: cash ($1, $5, $10 bills; coins not accepted), Visa, MasterCard, American Express, Discover, UnionPay, and JCB.

Battery Charging

HOU gate areas feature seats with power outlets for charging phones and personal devices (gates 1-5, 20-25, 27 and 40-51).


A calm place to pray or meditate, the Airport Interfaith Chapels provide a place of comfort, meditation and worship for the traveling public and the airport community. Open daily, 24 hours.

  • Pre-security, Level 1, Baggage Claim
  • Post-security, Central Concourse, near Gate 44
Courtesy Phones

White courtesy telephones in each terminal are provided for paging assistance.

Visual paging monitors are located next to flight information display monitors.

Call 1-713-640-3000 for general information and paging.

Currency/Financial Services

A currency exchange service is located on Level 2 next to the security checkpoint, pre-security.  Exchange rates and fees apply.

Interactive Visitor Kiosks

HOU provides a variety of service-oriented amenities to enhance your travel experience.  Watch a demo video to learn more about the new and improved IVKs.

  • Level 1, baggage claim
  • Level 2, near Gate 1  
  • Level 2, post-security, near the Rotunda
  • Level 2, near Gate 22
  • Level 2, near Gate 42
Lost and Found

Airport Lost and Found:
To report items lost or left in Airport (non-airline), please complete the Lost and Found form to report your contact information and description of the lost item.

Airport Lost & Found Office

  • Open daily, 7:00 a.m. – 5:00 p.m. 
  • Located on Level 1, next to American Airlines Baggage Office on the east side of baggage claim 
  • Phone:  1-281-233-9373

TSA: For items lost at the security checkpoint, please contact TSA at 
1-713-454-6933 or by email: TSAHobbyLF@tsa.dhs.gov.

TSA Lost & Found Office

  • Open daily, 5:00 a.m. – 7:00 p.m.
  • Located on Level 1, near the HPD and Airport Operations Offices on the east side of baggage claim 

Airlines: Items lost while in flight are held by the airline.  See airline contact details.

CBP: CBP: All passports found are held for thirty (30) days in HOU Lost & Found office (1-281-233-9373), and then turned over to U.S. Customs and Border Protection.  Please contact CBP at 1-713-640-7729 or 1-713-640-7730.

Rental Car: For items left in rental cars, please contact your rental car company


A U.S. mailbox is found in the Main Lobby on the Departures Level, pre-security.  It is just inside the entrance.

MailSafe Express

MailSafe Express provides delivery services for items prohibited at TSA checkpoints.  You choose the destination, swipe a credit card, and the item is delivered in approximately one week.  TSA personnel assist with item placement in the receiving kiosk.

Service Animal Relief

Service animals are welcome at the airport.  Service animal relief areas can be found at the following locations: 

  • Level 1, near Ground Transportation Zone 4 and Red Garage.
  • Level 2, near Gate 20
Shoe Shine

Put a spring in your step and condition and polish your shoes.  Shoe shine service is offered for a fee.  Tips are appreciated.

  • Level 2, pre-security, near main entrance
  • Level 2, near Gate 41
Smoking Area

HOU is designated as a smoke-free facility by city ordinance.  Smoking areas are offered outside Levels 1 and 2 at least 25 feet away from the exit doors.


Pay phones are provided throughout the airport.


TTY telephones are located throughout every terminal.  The phones are designated with the TTY symbol and may be found next to the pay telephones.


The USO is a perfect place for members of the U.S. military and their families to relax before, between and after flights. Televisions, computers, and snacks are available.

  • Open daily, 9:00 a.m. – 9:00 p.m.
  • From the Central Concourse, take the elevator between Gates 44 and 46 downstairs
Vending Machines

Vending machines offering drinks and snacks are located on Levels 1 and 2.

  • Level 1, outside, near Ground Transportation Curb Zone 1
  • Level 1, pre-security, Baggage Claim area
  • Level 2, pre-security, near the exit for ecopark
  • Level 2, near Gate 29
Water Bottle Filling Station

Fill your water bottle at one of the free filling stations located throughout the Airport.  The stations feature touch-sensitive dispensers.

  • Level 1, International Arrivals exit area
  • Level 2, pre-security, near Southwest ticketing
  • Level 2, near Gate 1 and Gate 3

Wheelchair service is provided through your airline.  Request a wheelchair or electric cart service from your airline in advance or at the ticket counter.


Each terminal (including the parking garages) at HOU features Free Airport Wi-Fi.

1. Click the Wi-Fi icon on your device.
2. Select "Free Airport WIFI" from the list of SSID network options.
3. The Airport's Wi-Fi splash page will open automatically.
4. Agree to the terms and click “submit.”
5. You are now connected.

Wi-Fi help desk:  1-844-310-9990