William P. Hobby Airport Becomes First Airport in North America to Earn a 5-Star International Rating

George Bush Intercontinental Airport maintained a 4-Star Rating while improving its yearly score 

January 26, 2022

The City of Houston now boasts the only 5-Star rated airport throughout the state of Texas and North America after William P. Hobby Airport achieved a 5-Star Airport status in the Skytrax World Airport Star Rating for 2022. 

The Skytrax World Airport Star Rating is a global benchmark of quality evaluation for the aviation industry. Airports are rated between a 1-Star and 5-Star level following a detailed audit analysis of facilities and staff service to customers across all front-line areas of the airport environment. 

“This is a well-deserved and unique distinction for the City of Houston and our airport system,” Houston Mayor Sylvester Turner said. “Hobby Airport stands among the best in the world and this rating proves that being committed to first-class service is a tremendous benefit for Houston and the entire region.” 

Hobby Airport excelled in all 29 rating categories, achieving the highly coveted 5-Star Rating.  

The international rating organization also highlighted the airport’s “wide range of substantial guest experience upgrades to the terminal interiors, passenger facilities, and customer service initiatives.”  Recent improvements include new children’s play areas, state-of-the-art restroom facilities, modern signage and information systems, a prayer room and a new stage for live music performances, to highlight just a few. Hobby Airport becomes one of just sixteen airports with a 5-Star rating across the world. 

“The entire Houston Airports team has worked tirelessly toward reaching this accomplishment at Hobby Airport,” Director of Aviation Mario Diaz said. “Providing the highest quality of customer service, exceptional amenities and cutting-edge facilities has earned us five stars at Hobby Airport and an improved 4-Star rating at Bush Airport, and now we owe it to our passengers to continue delivering excellence at every step of the airport experience.” 

Liliana Rambo, Chief Terminal Management Officer, echoed Diaz’s comments with congratulatory words to the Houston Airports staff of more than 1,100. 

“This award took professionalism, persistence, and an enormous commitment in light of the many challenges to the aviation industry of today and the changing needs of our customers,” Rambo said.  

“Houston Airports staff have once again raised the standard of excellence by not only meeting but exceeding expectations time and time again.  

“I’m honored to work with such exceptional men and women who put customer satisfaction and the passenger experience first.”  

George Bush Intercontinental Airport maintained its 4-Star rating for a fifth consecutive year and consistently improved its score across the rating categories. Construction continues to advance the international terminal redevelopment program, which will support the efforts to achieve the ultimate goal for Houston to serve as home to not just one, but two 5-Star rated airports. 

“From your house to ours, we promise to deliver a five-star airport experience for our guests that showcases world-class service, modern facilities and uniquely “Houston friendly” hospitality – first time, every time.” Diaz stated. “That is the Houston Airports guest experience promise, a promise our team members strive to keep every single day at Bush and Hobby airports.”