The BETTER CITIES FOR PETS program helps cities across the U.S. become pet-friendly so more people can enjoy the benefits of a life with pets. The program, created by Mars Petcare, includes resources, an assessment tool and a city certification program.  

The City of Houston was certified as a pet-friendly city in 2019. George Bush Intercontinental Airport and William P. Hobby Airport became the first airports certified pet-friendly by the BETTER CITIES FOR PETS program.  

 According to the program, some of the strengths at Bush and Hobby airports are:  

• The airports use signage to welcome pets as well as service animals.  

• Airport shuttles and other transportation services allow pets. 

• The airports have many ways to guide those traveling with pets toward pet-friendly areas or services. 

• Airport internal teams, vendors and ambassadors are knowledgeable about pet-friendly facilities and resources. 

• Pet relief areas have signage that can be seen from a distance. 

• The airports helps meet the needs of pet owners by having outdoor and indoor relief and play areas. 

 • Airport “Incidents and Accidents” plans include a relationship with a nearby vet hospital in case of emergency. 

• The airports sell put supplies, items or gear that enhance the customer experience of pet parents. 

• The airports conduct surveys that include questions about pets and service animals. 

• A pet therapy program supports travelers.   

Houston Airports provides tips on traveling with pets.