Safety Management System (SMS)

Every Journey Begins with Safety

From travelers to team members, your well-being is at the core of how we operate.

At Houston Airports, safety is more than a checklist. It’s a shared responsibility that drives every decision we make. Our Safety Management System (SMS) is a structured approach to identifying hazards and risks, solving problems before they happen, and continuously improving how we protect everyone who works at or travels through our airports.

Whether you're an employee behind the scenes or a passenger on your journey, our commitment to safety supports every aspect of the airport experience.

What is SMS?

Our Safety Management System (SMS) is a proactive, organization-wide approach to managing safety. It ensures we:

• Identify potential hazards before they impact operations

• Implement risk-based solutions

• Promote a strong culture of safety across every airport role

• Continuously monitor, measure, and improve our performance

This system supports our compliance with FAA requirements, but more importantly, it reflects our R.I.S.E. core values as an airport system focused on people, performance, and progress.

See Our Full Safety Policy Statement

Below is our signed Safety Policy Statement. This policy outlines our official commitment to a safe environment for both our passengers and airport employees.

For Our Team: How You Support Our SMS

All employees—from operations to concessions and customer service—play a vital role in the success of our safety program. If you spot a hazard or have a safety concern, speak up. Your awareness protects us all.

Employees can report safety concerns or learn more through internal training or by contacting the SMS team directly.

Questions or Concerns?

For more information about our Safety Management System or to connect with the SMS team, please contact:

Email: SMS@houstontx.gov