Houston, TX
March 12, 2016
Gate 10
Departs at 12:30 PM
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HOU provides a variety of service-oriented amenities to enhance your travel experience.  Stay connected with free Wi-Fi, learn about Houston at our Visitor Information Centers or give your pet a break in the Pet Relief Area. 

All of these services can be found on the following maps:

Terminal Directory - Level 1, Arrivals
Terminal Directory - Level 2, Departures


The Houston Airport System is committed to providing an outstanding experience to travelers with disabilities. This page highlights accessibility related services and facility information that we hope is helpful to travel planning.


Automated External Defibrillators for cardiac emergencies are located throughout the Airport. Look for a box or cabinet near an overhead sign with a heart and lightning bolt symbol.


ATMs are located on Levels 1 and 2.  Fees may apply, depending on your bank’s policy.

  • Level 1, baggage claim
  • Level 2, pre-security, near main entrance
  • Level 2, post-security, near food court
Baggage Wrap

Baggage wrapping stations are provided pre-security, near ticketing in each terminal. The stations are equipped with machines that wrap your baggage with a tamper-resistant plastic film in seconds. There is a fee for the service.

Baggage Carts

Baggage carts are provided in baggage claim and near passenger drop-off areas in each terminal.  Designed to conveniently manage heavy or numerous bags, the carts offer a basket for carry-ons and a platform for large bags. A small fee applies.

Battery Charging

HOU gate areas feature seats with power outlets for charging phones and personal devices (gates 1-5, 20-25, 27 and 40-51).

Courtesy Phones

White courtesy telephones in each terminal are provided for paging assistance.

Visual paging monitors are located next to flight information display monitors.

Call 1-713-640-3000 for general information and paging.

Currency/Financial Services

A currency exchange service is located on Level 2 next to the security checkpoint, pre-security.  Exchange rates and fees apply.

Lost and Found

TSA: Items lost at the security checkpoint are held by the TSA: 1-713-454-6933

Airlines: Items lost while in flight are held by the airline.  See airline contact details.

CBP: All passports found are turned over to the U.S. Customs and Border Protection within five (5) business days. Please contact CBP at 1-713-640-7729.

Rental Car: For items left in rental cars, please contact your rental car company

Airport Lost and Found:

For items left in the Airport, please complete the Lost and Found form to report your contact information and description of the lost item.

Phone:  1-713-845-6673

Report a lost item (non-airline)

MailSafe Express

MailSafe Express provides delivery services for items prohibited at TSA checkpoints.  You choose the destination, swipe a credit card, and the item is delivered in approximately one week.  TSA personnel assist with item placement in the receiving kiosk.

Service Animal Relief Area

Pets will enjoy the green space in the outdoor Service Animal Relief Area located on Level 1, near Ground Transportation Zone 4 and Red Garage.

Shoe Shine

Put a spring in your step and condition and polish your shoes.  Shoe shine service is offered for a fee.  Tips are appreciated.

  • Level 2, pre-security, near main entrance
  • Level 2, near Gate 41
Smoking Area

HOU is designated as a smoke-free facility by city ordinance.  Smoking areas are offered outside Levels 1 and 2 at least 25 feet away from the exit doors.


TTY telephones are located throughout every terminal.  The phones are designated with the TTY symbol and may be found next to the pay telephones.


Pay phones are provided throughout the airport.

Vending Machines

Vending machines offering drinks and snacks are located on Levels 1 and 2.

  • Level 1, outside, near Ground Transportation Curb Zone 1
  • Level 2, pre-security, near the exit for ecopark
  • Level 2, near Gate 29
Visitor Information Center

HOU offers four Visitor Information Centers.

  • Level 1, baggage claim
  • Level 1, International Arrivals exit area
  • Level 2, pre-security, near the security checkpoint
  • Level 2, post-security, near the Rotunda
Water Bottle Filling Station

Fill your water bottle at one of the free filling stations located throughout the Airport.  The stations feature touch-sensitive dispensers.

  • Level 1, International Arrivals exit area
  • Level 2, pre-security, near Southwest ticketing
  • Level 2, near Gate 1 and Gate 3

Wheelchair service is provided through your airline.  Request a wheelchair or electric cart service from your airline in advance or at the ticket counter.


Each terminal (including the parking garages) at HOU features Free Airport Wi-Fi.

1. Click the Wi-Fi icon on your device.
2. Select "Free Airport WIFI" from the list of SSID network options.
3. The Airport's Wi-Fi splash page will open automatically.
4. Agree to the terms and click “submit.”
5. You are now connected.

Wi-Fi help desk:  1-844-310-9990