The Houston Airport System is committed to providing an outstanding experience to travelers with disabilities. This page highlights accessibility related services and facility information that we hope is helpful to travel planning.
The new Access Houston Airports app prepares anyone, and especially families raising a child with a developmental disability, for your visit to the airport. Search "Access Houston Airports" to download for free!
Both the pre-security below-ground Subway train and the post-security above-ground Skyway Automated People-Mover are wheelchair accessible. Additional information about both train systems can be found here.
Accessible parking spaces are located on all levels at all airport-owned parking garages as well as at ecopark and ecopark2. Shuttles from ecopark locations to the airport that accommodate wheelchairs are available. Customers may call 1-281-233-1786 to inquire about accessible parking and shuttle service.
Airport restrooms are wheelchair accessible, and family restrooms that accommodate companion care are located throughout the airport.
The Transportation Security Administration has established TSA Cares to provide additional assistance during the security screening process to travelers with disabilities, medical conditions, and other special circumstances. Contact TSA Cares at least 72 hours prior to traveling with questions about screening policies and procedures and what to expect at the security checkpoint. Contact information and call-in hours for TSA Cares can be found here.
Service animals are welcome at the airport. Service animal relief areas can be found at the following locations:
- Terminal A, inside (post-security), near Gate A12
- Terminal B, inside (post-security), near Gate B1, across from The Fruteria
- Terminal C, inside (post-security), across from Gate C2
- Terminal D, inside (post-security), across from Gate D6 - Currently closed for renovations. The nearest animal service relief area is by Gate E12.
- Terminal E, inside (post-security), across from Gate E12
TTY telephones are located throughout the airport. The phones are designated with the TTY symbol and may be found next to the pay telephones.
Comments or concerns regarding ADA and airport accessibility issues can be directed to the Houston Airport System ADA Coordinator Tambre Moten, by mail: Houston Airports, 16930 John F. Kennedy Blvd, Houston, TX 77032, via telephone: (281) 233-1352 or (832)317-4224, or via email: firstname.lastname@example.org.