TSA Agent Showcases Houston Friendly Spirit
...and listen closely to the passenger, he found that the passenger not only got separated from his travel companions but also lost his hearing aid. LTSO Ross gathered information from the passenger and coordinated with his airline. They were able to find the hearing aid and rebook the passenger who missed his initial flight. LTSO escorted the passenger to his gate and ensured he was ok and made his flight. LTSO Ross took the initiative and demonstrated the Integrity, Innovation and Team Spirit va...
Houston Friendly Spotlight - Transportation Security Officer Stephanie Cannon
...lost his heart medication. Her manager stated, “an elderly man came to the checkpoint to see if anyone had found a small, metal cylinder that contained his heart medication. Officer Cannon looked around the x-ray machine and inquired if anyone had turned it in. Unfortunately, her search came up empty, and the gentleman left the area very worried. He later stated to an United Airlines representative that he was not comfortable flying without his medicine and would have to consider reschedu...
Travel Tips for Spring Break Travelers
...and other required documents.  Passengers should make copies of these documents and carry an extra set with them should the original identification be lost or stolen. Limit carry-on items to one bag and one personal item. Passengers are allowed to bring a quart-sized bag of liquids, aerosols, gels, creams and pastes in carry-on bags and through the checkpoint. These are limited to travel-sized containers that are 3.4 ounces or less per item. Placing these items in the small bag and separa...
Travel Tips for Spring Break 2018
...and other required documents.  Passengers should make copies of these documents and carry an extra set with them should the original identification be lost or stolen. Limit carry-on items to one bag and one personal item. Passengers are allowed to bring a quart-sized bag of liquids, aerosols, gels, creams and pastes in carry-on bags and through the checkpoint. These are limited to travel-sized containers that are 3.4 ounces or less per item. Placing these items in the small bag and separa...
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