George Bush Intercontinental Airport (IAH) and William P. Hobby (HOU) airports again ranked in the Top 10 airports for their size groups according to the J.D. Power 2019 North America Airport Satisfaction Study.
IAH ranked No. 9 among mega-airports with a score of 764 out of 1,000, and Hobby ranked No. 10 among large airports with a score of 785. Last year, IAH tied for No. 6 with a score of 769, and HOU tied for No. 10 with a score of 768.
The annual J.D. Power North America Airport Satisfaction Study measures overall traveler satisfaction with mega, large, and medium North American airports by examining six factors (in order of importance): terminal facilities; airport accessibility; security check; baggage claim; check-in/baggage check; food and beverage and retail. Now in its 13th year, the study is based on responses from 40,183 North America travelers who passed through at least one domestic airport and covers both departure and arrival experiences (including connecting airports) during the past three months. Travelers evaluated either a departing or arriving airport from their round-trip experience.