Houston Airports and Its Partners Continue to Address COVID-19

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4/3/2020 1 p.m. CDT

Houston Airports Restaurants and Bars Hours of Operations
Please be aware that many of Houston Airports restaurants, shops and services will have reduced hours or be temporarily closed due to the COVID-19 virus threat.

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4/1/2020 6 p.m. CDT

NEW TSA CHECKPOINT HOURS
Effective 4/2/2020, TSA Checkpoints at George Bush Intercontinental Airport (IAH) will be operational during the following hours:

Terminal A South checkpoint will be operational from 3:45 a.m. until 10 p.m. (CST). The exit lane will remain staffed 24 hours a day.

Terminal C North checkpoint will be operational from 4 a.m. until 9 p.m. (CST). The exit lane will remain staffed 24 hours a day.

Terminal E checkpoint will be operational from 4 a.m. until 10 p.m (CST). The exit lane will remain staffed 24 hours a day.

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3/30/2020 8 a.m. CDT

Governor Expands Executive Order for Air Traveler Quarantine
Texas Gov. Greg Abbott added the following cities and states to the mandatory self-quarantine Executive Order No. GA-11 for people flying to Texas:

State of California

State of Louisiana

State of Washington

Atlanta, Georgia

Chicago, Illinois

Detroit, Michigan

Miami, Florida

Texas Department of Public Safety troopers at George Bush Intercontinental (IAH) and William P. Hobby (HOU) airports will begin enforcing the order at noon on Monday, March 30, 2020. Find the proclamation here.

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3/27/2020 6 p.m. CDT

Texas Gov. Greg Abbott’s Executive Order for Air Traveler Quarantine

As outlined in Texas Gov. Greg Abbott’s Executive Order( No. GA-11), travelers who arrive at George Bush Intercontinental (IAH) or William P. Hobby (HOU) airports from New York, New Jersey, Connecticut or New Orleans must self-quarantine for 14 days from the time of entry into Texas or the duration of the person’s presence in Texas, whichever is shorter. The order will be implemented and enforced by the Texas Department of Public Safety (DPS) starting at noon on March 28, 2020. Houston Airports will be supporting the efforts of DPS and accommodating their officers so that troopers can fulfill the Governor’s executive order.
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3/24/2020 6 p.m. CDT 

Terminal C TSA Checkpoints Update
Effective 3/25/2020, Terminal C TSA checkpoints at George Bush Intercontinental (IAH) will be consolidated to the North location. Terminal C South checkpoint will be closed until further notice. All passenger traffic will be directed to Terminal C North. The exit lane in Terminal C will remain operational.

Current operational TSA checkpoints at IAH:

Terminal A South

Terminal C North

Terminal E

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3/24/2020 1p.m. CDT 

Harris County and City of Houston Stay at Home Order
In compliance with the Harris County and City of Houston Stay at Home order — effective 12 a.m. on 3/25/2020— George Bush Intercontinental (IAH) and William P. Hobby (HOU) airports are considered essential infrastructure and will remain open. Passengers with essential travel needs may arrive and depart from IAH and HOU. At this time, Harris County or City of Houston residents who are arriving from an international or out-of-state destination are ordered to self-isolate for 14 days.

For flight details please contact your airline.

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3/21/2020 11 a.m. CDT 

Terminal A TSA Checkpoints - Consolidation Starting Saturday, March 21, 2020
Effective March 21, 2020, the two Terminal A TSA checkpoints at George Bush Intercontinental Airport (IAH) will be consolidated to the South location. There will be one standard lane for security screening, one PreCheck lane and one airline employee-dedicated lane (KCM). At Terminal A North, the checkpoint will only be staffed with TSA personnel for the exit only. Airport employees will direct the traveling public away from the North checkpoint and direct them to the South checkpoint location.

Terminal B TSA Checkpoint - Closed Starting Sunday, March 22, 2020
TSA checkpoints at Terminal B (IAH) will cease operations at the close of business hours on Sunday, March 22, 2020, and will remain closed until further notice. Passengers may use Terminal A or C TSA checkpoints to connect to Terminal B via the IAH Skyway or Subway. Terminal C North and South TSA checkpoints will continue to operate and provide social distancing between passengers and officers by maintaining separate queues.

Harmony in the Air - Suspended Indefinitely
The Houston Airports Harmony in the Air program is suspended indefinitely at George Bush Intercontinental (IAH) and William P. Hobby (HOU) airports. Musicians who were scheduled to perform in March, April, May and June will be allowed to make up missed performances. Houston Airports values the program and its acoustically beautiful contribution to the passenger experience. Harmony in the Air began in 2015 and gives classically trained musicians a platform to perform live in Houston’s airport terminals. (I don’t think all the musicians were classically trained…that’s the leading statement we make.)

Houston Airports Ambassador Program - Suspended Indefinitely
The Houston Airports Ambassador Program is suspended indefinitely due to low volunteer availability that resulted from the COVID-19 threat. The program will resume eventually when the COVID-19 has been eliminated. Houston Airports greatly appreciates the smiling faces and friendly guidance our volunteers in the program provide to passengers every single day. Houston Airports intends to resume the program once the threat of COVID-19 has been eliminated.

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3/19/2020 9 a.m. CDT 

Terminal D Closed Until Further Notice
Effective March 19, 2020, the Terminal D Transportation Security Administration (TSA) checkpoint at George Bush Intercontinental Airport (IAH) will be closed until further notice due to a low volume of international passengers. Passengers will now use the Terminal E TSA checkpoint. Signage is posted to direct passengers from Terminal D to Terminal E TSA checkpoints. 

Parking Rate Changes
Effective March 19, 2020, Houston Airports will offer $10/day parking at all terminal garages to assist passengers, employees, and contractors who must work or travel. Terminal garage parking is normally $24 per day. The new rate is intended to help those who may have experienced a financial burden as a result of COVID-19. Daily ecopark rates will remain the same.
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3/10/2020

The world is responding to an outbreak of respiratory disease caused by a novel (new) coronavirus (COVID-19) that was first detected in China and which has now been detected in more than 100 locations internationally, including in the United States.

As the coronavirus outbreak continues to impact airports and travel, Houston Airports (HAS) remains committed to vigorous cleaning protocols that comply with the Centers for Disease Control (CDC) guidelines, as well as maintaining close contact with the CDC, the City of Houston Health Department, and various entities germane to the combatting of the coronavirus.

HAS is extremely vigilant regarding cleaning. At IAH and HOU, custodial services use hospital grade disinfectants to wipe down surfaces and touchpoints at all terminals. Additionally, hand sanitizing stations and hand soap dispensers are kept stocked and are readily accessible to passengers and staff.

Passengers and employees are encouraged to practice healthy hygiene habits such as washing hands frequently, covering coughs and sneezes, avoiding touching eyes, nose and mouth, and staying home if sick.

To further spread the message, an audio message is playing on the PA system at both airports, provided and recorded by the CDC. It contains health recommendations to help avoid the spread of respiratory viruses, including the one that causes COVID-19. In conjunction with the Houston Health Department, HAS is running a Public Service Announcement that plays regularly on all airport TVs. This same preventative messaging is also displayed on all airport information screens and at other locations within the terminals.

More specifically, HAS cleaning protocol includes:

  • We have more than doubled our cleaning and disinfecting efforts at all terminals.
  • There is ongoing cleaning and disinfecting of all touchpoints in restrooms, using a CDC-recommended and EPA-approved cleaning agent.
  • Hand sanitizer (62% alcohol) stations are available and monitored and refilled on an ongoing basis.
  • Airline gate areas are cleaned after the last flight, as well as routinely throughout the day.
  • Cleaning staff wear disposable medical gloves.
  • Contractors working as wheelchair attendants have been provided disinfectant spray to sanitize the wheelchairs touchpoints throughout the day. At night they spray and wipe down the entire chair so it is ready for use the next day. 

HAS strongly encourages the public to follow the preventative messages advocated by the CDC, such as thorough and frequent hand washing, avoiding contact with anyone who is sick and covering the nose and mouth when sneezing or coughing.

Many of the HAS airline partners have also provided information for travelers, and a partial listing is shared below:

AeroMexico                        British Airways                       Spirit Airlines    
Air Canada                          Delta Air Lines                       Turkish Airlines
Alaska Airlines                    Emirates                                 United Airlines
American Airlines              Ethiopian Airlines                 Volaris
Air New Zealand                Frontier Airlines                    Volaris (Español)
All Nippon Airways            Lufthansa                              WestJet
Avianca                                Southwest Airlines

The Houston Health Department opened a coronavirus disease call center on Monday, March 9, for Houston residents needing more information about COVID-19. Houstonians can call the center at 832.393.4220 to speak with department staff and get questions answered. The call center is open weekdays from 9 a.m. to 7 p.m. and on Saturdays from 9 a.m. to 3 p.m. They answer in English and Spanish. 
 
For additional references, HAS encourages travelers, as well as the general public to review information from the following sources:

- Houston Health Department updates on COVID-19 https://houstonemergency.org/covid19/  

- Information for Travelers  www.cdc.gov/coronavirus/2019-ncov/travelers/index.html 

- Frequently Asked Questions & Answers  www.cdc.gov/coronavirus/2019-ncov/faq.html 

- Guidance for Airlines and Airline Crew:  https://www.cdc.gov/quarantine/air/index.html  

- Harris County Public Health http://publichealth.harriscountytx.gov/Resources/2019-Novel-Coronavirus

Houston Airports continues to best serve the public by staying focused on our mission-connecting people, businesses, cultures and economies of the world to Houston.

About Houston Airport System
Houston Airports is the City of Houston’s Department of Aviation. Comprised of George Bush Intercontinental Airport (IAH), William P. Hobby Airport (HOU) and Ellington Airport (EFD) / Houston Spaceport, Houston Airports served nearly 60 million passengers in 2019.  Houston Airports form one of North America's largest public airport systems and position Houston as the international passenger and cargo gateway to the South Central United States and a primary gateway to Latin America.  Houston is proud to be the only city in the Western Hemisphere with two Skytrax rated 4-star airports.  Learn more at fly2houston.com