Responsible for ensuring that requirements of Houston Airports concession agreements are met to achieve the best results for the passenger, concessionaire and Houston Airports through monitoring all operations that affect quality and service, inspection procedures, measurement and quality control.
"Our goal is to assure the highest quality from our concessionaires and other service companies, so our airport operations appear opening day fresh and our passengers stay happy. My job is to make sure that happens."
Works directly with airline partners to develop, secure and maintain new and additional air service for Houston Airports. Builds long-term relationships with domestic and international airlines to evaluate and propose passenger and all-cargo air service growth for Houston. Performs in-depth data analyses and develops business cases to present to airline leadership and network planners.
"We sell both passenger and all-cargo air service to Houston. We're proud to connect Houstonians with so many countries and cultures around the world. In the past five years, we've secured 10 new international airlines and at least 12 new international routes in addition to domestic service."
Safety and Emergency Preparedness
Air Service Development
Airline Affairs and
Real Estate Development