One of the first impressions most visitors have of our city is when they step off an airplane at either George Bush Intercontinental Airport (IAH) or William P. Hobby Airport (HOU). A simple thing such as finding a friendly face to answer a simple question can make a confused traveler feel at home. With more than 50 million customers annually, the Houston Airport System (HAS) is searching for volunteer airport ambassadors who are friendly, outgoing and love to help others. The volunteers would perform the following duties: • Greet airport visitors coming to Houston for business or personal travel • Provide general information at the various information booths • Walk around inside the terminal buildings at IAH and HOU

© Houston Airport System We want you!  Plenty of volunteers are needed to passengers find their way through Houston's airports.

“Volunteer airport ambassadors provide a positive first and last impression to air travelers visiting the Houston region,” says Tim Joniec, director of customer relations and special services. “Travelers have a choice when they fly and a positive past experience may be the deciding factor in selecting Houston, or a Houston airport as their future destination or point of connection.”

To be considered as a volunteer, applicants must first complete a 10-year background check so that they may be allowed to work in secured areas of the terminals. The volunteers are expected to work at least four hours each week and are trained by airport employees prior to being assigned duties.

“This is a win-win program since it is important to help our customers as they pass through our airports and the volunteer is able to feel rewarded by offering support to out-of-town visitors,” said Josette Dishongh, who coordinates the volunteer program for the Houston Airport System. “When we place our volunteers, they wear bright red shirts with the words ‘Houston Airport System Volunteer.’ The passengers are very appreciative to have a smiling face there helping.”

Those wishing to join the volunteer airport ambassador program should contact Josette Dishongh at 281-233-1920 or via email at HASvolunteers@cityofhouston.net.  

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