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Maintenance and Support

On-Site Service Desk - 281-233-1900

The on-site Service Desk is your single point of contact for help with emergencies, repairs, regular maintenance, Moves Adds & Changes , new services, technical needs, training, etc.

The Service Desk can be reached during regular office work hours (7:30 a.m. to 5:30 p.m. weekdays, except holidays) or email your request to Emergency service is available 24 hours a day, 7 days a week (see below).

Emergencies and Service After Hours
HAS maintains on-site procedures for quick response to emergency situations both during and after work hours. In case of an emergency, contact the same Service Desk number as usual 281-233-1900

How To Report Trouble
Whatever your needs, simply call us at 281-233-1900 during the hours above and we'll answer any questions you have and take care of your needs or problem.

Moves Adds & Changes (MACs)
You can also look at more detailed procedures for service requests, e.g. Moves Adds & Changes (MAC), in the Tenant Improvement Program (TIP) manual. The manual includes all necessary forms.

On-site Technicians and Spare Parts
HAS maintains on-site technicians dedicated to servicing all Telephony and Cabling customers. These technicians are familiar with the Telephony and Cabling infrastructure at each airport, as well as with the needs of the various tenants. HAS carries an on-site inventory of spare parts for all critical systems to get you back up and running as quickly as possible should the need arise.

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