Mobile Passport Control program comes to Houston airports

The U.S. Customs and Border Protection recently announced recently the expansion of Mobile Passport Control to George Bush Intercontinental Airport and William P. Hobby Airport.

Sept. 30, 2016

HOUSTON — For the growing number of international travelers coming to Houston’s airports, getting through Customs just got quicker and easier.

The U.S. Customs and Border Protection (CBP) recently announced the expansion of Mobile Passport Control (MPC) to George Bush Intercontinental Airport (IAH) and William P. Hobby Airport (HOU). With the addition of IAH and HOU, Mobile Passport Control is now available to travelers arriving at 20 major international airports.

The Mobile Passport app has been downloaded 1 million times over the last two years, and is the first authorized app to expedite a traveler’s arrival into the United States. Eligible travelers may voluntarily submit their passport information and answers to inspection-related questions to CBP via a smartphone or tablet app prior to arrival. Android and iPhone users can download the Mobile Passport app for free from the Google Play Store and Apple App Store.

“As international travel continues to grow at Houston’s airports, the Customs facilities at both Bush and Hobby airports play a vital role,” said Saba Abashawl, Chief External Affairs Officer for the Houston Airport System. “That growth would not be possible, nor would we have been as successful in facilitating international trade and tourism to the greater Houston region, if not for the innovative collaboration with our partners in CBP. The Mobile Passport Control program is another revolutionary step forward in this successful journey—and there are more such forward-thinking steps to come.”

Houston’s international passenger numbers have grown at record-setting rates, with more than 12 million international passengers traveling through the Bush and Hobby airports in 2015. That number figures to continue to rise with the addition of international destinations from Hobby Airport with the opening of the new west concourse and a state-of-the-art FIS facility.

“We set a goal of bringing Mobile Passport Control to 20 airports by the end of 2016 and with the addition of Houston’s two international airports we are meeting that goal in September,” said U. S. Customs and Border Protection Commissioner R. Gil Kerlikowske. “Mobile Passport Control is a great example of our commitment to making the international arrivals process as efficient, fast and paperless as possible for the millions of travelers who are processed through CBP each year.”

Innovation is nothing new in this partnership. Chosen as the CBP’s first model port in 2008, the Houston Airport System worked to facilitate innovations like Global Entry, one-stop clearance and Automated Passport Control.

“We have a great working relationship with CBP,” said Željka Momirović, Director of International Relations for HAS, “and work closely with the CBP Science & Technology team and ACI-NA in efforts to further develop technologies and enhancements that will benefit international passengers in processing, as well as provide a better overall customer experience.”

This first-of-its-kind app was developed in partnership with CBP by Airports Council International- North America (ACI-NA) and its technical partners.

“Through our partnership with U.S. Customs and Border Protection and Airside Mobile, Mobile Passport Control was designed to facilitate fast and efficient entry into the United States while maintaining the highest security standards,” said ACI-NA President and CEO Kevin M. Burke. “With more than one million passengers having downloaded this innovative tool, we are excited for even more airports to adopt Mobile Passport in the years ahead.”

MPC currently offers U.S. citizens and Canadian visitors a more efficient in-person CBP passenger inspection upon arrival in the United States. Much like Automated Passport Control (APC), the app does not require pre-approval and is free to use. Travelers who successfully use the app will no longer have to complete a paper form or use an APC kiosk. As a result, travelers will experience shorter wait times, less congestion and faster processing.

“Mobile Passport Control adds another option for international travelers to expedite their processing at Houston’s international airports,” said CBP Director of Field Operations for Houston Jud Murdock. “Maintaining our critical border security mission while efficiently facilitating legitimate travel is our top priority.”

Information about Mobile Passport Control, including how to download the app, user eligibility and other frequently asked questions, is available on CBP’s website also offers rules and tips for clearing CBP inspection during travel to and from the United States.

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Houston’s Mayor Announces the Return of Limited Domestic Airline Service to the City’s Major Airports Following Hurricane Harvey


HOUSTON -- Houston Mayor Sylvester Turner today announced that George Bush Intercontinental Airport and William P. Hobby Airport will resume limited domestic passenger airline service. Service at Bush Airport will begin after 4 p.m. today in a phased approach, with international service to be added in the coming days. Service at Hobby Airport will resume this Saturday.

The priority will be to provide service for those passengers who were ticketed prior to the Hurricane Harvey.  So, full service at ticket counters will not be available immediately.

Houston’s major carriers emphasize that it could take more than a week to restore the full schedule of flights at the city’s two major airports.

“We have heard from many fellow Houstonians who are anxious to return home, to assess their circumstances following the storm and to join our recovery efforts,” said Mayor Turner.  “Our airports continue to provide a critical link to humanitarian efforts, to the military and to a world willing to support the tough task of getting back to normal.

Bush, Hobby and Ellington airports have all remained open for humanitarian, recovery and military flights throughout the duration of emergency operations for Hurricane Harvey.

Passenger service at the two major airports was disrupted by flooding due to Hurricane Harvey that prevented passengers, crews and ground service personnel from reaching the airports.  Mobility has improved significantly in the past 24 hours.