Houston Airports Unveils New Passenger-Focused Website

The new website’s approach has evolved, turning the spotlight almost completely on the passenger’s travel experience.

June 6, 2016

The complete passenger journey — from getting to the airport to getting to the gate for a flight — is the focus of a reimagined website launched today by the Houston Airport System.

While keeping the airports' familiar address — fly2houston.com — the website’s approach has evolved, turning the spotlight almost completely on the passenger’s travel experience, providing a plethora of information on parking, shopping and dining, flight information and more.

 “Customer service is the foundation of the mission at the Houston Airport System airports, and this fresh website approach — with a focus on the traveling public, providing valuable information for passengers departing, arriving and connecting — is a great example of how our employees and partners recognize the importance of fulfilling that mission,” said Mario Diaz, the Director of Aviation-Houston Airport System. “It is cutting edge in both presentation and utility, and will be an essential tool for passengers choosing from myriad options of services at our airports, both in terms of airlines and destinations as well as the services available at our airports. It truly will be a one-stop shop for our customers that will make fly2houston.com their first destination.”

An enhanced flight search feature not only provides real-time updates that make locating gates and boarding times easier for passengers, it also personalizes the information, automatically providing dining and shopping choices near the gate for their flights. And when searching for shopping and dining choices inside the terminals, robust search options allow passengers to find different types of restaurants, giving them access to important information about food offerings such as gluten-free choices and kid-friendly locations, as well as pertinent details like choices near their present location, hours of operation and photos of the concessions.

Both commercial airports — George Bush Intercontinental and William P. Hobby — have separate links on the fly2houston.com home page, and with a click of a mouse passengers can access a menu that allows them to choose the information that fits their needs, whether arriving, departing or connecting.

Arriving passengers can find information on transportation, baggage claim and information that will help them both navigate throughout the airport and find options for hotels, shopping, dining, special services available and more.

Departing passengers can access a link that offers step-by-step tips to help make their trip go smoothly, including parking and drop-off options, checking in, getting through security quickly, and shopping and dining options at the airports.

Connecting passengers can find links that highlight inter-terminal travel at Bush Intercontinental, as well as information about dining, shopping and airport services options both at Bush and Hobby airports.

The growing number of international travelers at both airports will find separate pages with helpful information on visa requirements, immigration and customs procedures and programs like Global Entry and Automated Passport Control.

A link available with information about picking up or dropping off passengers at both airports provides information about parking options, cell phone lot locations and terminal locations, and the overview page for both airports provides real-time information about space available at the terminal garages and ecopark locations.

The mobile-friendly site — optimized for use on devices like smartphones or mobile tablets — also include information on features like the art collection at the airports, and information on programs like “Harmony In The Air,” which allows passengers to relax and enjoy performances by some of Houston’s best musicians.

The new site also provides plenty of information on Ellington Airport and the Houston Spaceport project, as well as access to vital messaging when weather potentially impacts travel.

To explore the new site and all it has to offer, check out fly2houston.com.

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