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REGION
Create economic vitality. Service first always. Maximum output. Minimum input.
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As the center of a regional transportation system, by 2020 grow the Houston Airport System infrastructure to efficiently, conveniently, and safely support 80 million passengers. Provide seamless passenger and cargo services that are free of obstacles and employ the best of technology in the most environmentally conscious manner.
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CUSTOMER
Be a showcase for the region. Elevate the customer experience.
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- » We create an environment where competitive opportunities exist for the entire transportation and service industry.
- » We create an environment where everyone who interfaces with our system receives unsurpassed service.
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PROCESS
Enhance safety and security. Cultivate communication and productivity. Maintain responsible environmental program.
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- » We create an environment where all projects are clearly defined, scoped and delivered on time and on budget.
- » We create and environment where negative factors are identified and eliminated.
- » We create an environment where we balance safety and security within our operations.
- » We create an environment where barriers to communication are eliminated.
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EMPLOYEE
Provide a supportive and healthy workplace.
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- » We create an environment where the standards for airport management are raised to "best in class."
- » We create an environment where all staff are challenged to be the best in the industry, and are compensated accordingly.
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BUSINESS
Develop key market opportunities.
Maintain competitive cost structure.
Fund current and future growth.
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- » We create an environment where we maximize system revenue and minimize user cost.
- » We create an environment where we maintain our role as a powerful economic engine for the greater Houston region.
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