Newsroom » HAS Newsroom

KLM unveils 3,600 square foot lounge at IAH
Luxury, rest and relaxation will welcome international travelers at Bush Intercontinental Airport at the new passenger lounge inaugurated by KLM Royal Dutch Airlines
Houston Airport System 
March 7, 2008 

This month, KLM Royal Dutch Airlines opened its newest 3,600 square foot lounge at George Bush Intercontinental Airport’s (IAH) Terminal D, after more than 50 years of serving the local region.

In 1957, the Dutch airline first began passenger service from Houston to Amsterdam from what was then known Houston Municipal Airport – now William P. Hobby Airport. Today, Hobby no longer offers international passenger service. KLM operates its 13 weekly flights to Amsterdam from George Bush Intercontinental Airport.

The airline, which is now the oldest carrier in the world to be operating under its original name, struck a golden anniversary last year after more than 50 years of service to Houston and the local region. Each week, the carrier transports approximately 2,500 passengers through IAH.

Because of this considerable growth Jan Willem Smeulers, vice president for KLM North America, says the airline thought it was time to upgrade their previous, 20 year old lounge at Bush Intercontinental.

“I think we have a unique new opportunity here for our customers; a lounge that is up with the modern world,” said Smeulers. “I’m very pleased we can offer this to our clients at this moment, because we’re focusing on business clients and there’s a little bit of competition coming to Houston more, so we said we want to be there and offer the best kind of service and that’s what we’re doing here.”

As you walk into the automatic doors of the lounge, you are greeted by two KLM flight attendants, ready to assist you with your travel needs, an oversized lamp surrounded by a circle of bright red lounge chairs, plenty of seating and a full bar personify the fresh and modern feel of the new lounge.

Measuring out at 3,600 square feet, KLM’s new lounge nearly doubles the size of its previous 2,000 square foot facility at IAH.

More than 110 travelers can be accommodated at the new lounge, and what they will find will be a mixture of high-tech and courteous service. 






© Houston Airport System
Rest and Relaxation. The new KLM Lounge at IAH adds a new level of comfort for travelers.

Equipped with free Wi-Fi internet service, a Starbucks coffee machine, plasma TVs, a full bar and plenty of comfortable seating areas, the space offers a great place to relax before or after the carrier’s 10 hour flights to and from Amsterdam. For those travelers that are looking for some peace of mind, the quiet room area is certain to be a favorite.

It contains four computer stations with printing services available, along with plenty of seating and a plasma TV. KLM’s new lounge also offers a service that no other lounge at IAH offers – hot foods such as pasta and soup during lunch and dinner hours.

The airline is even looking to add more upgrades to the lounge in the future, hoping to add showers and massage services.

“We’re very excited to have KLM’s new lounge added to Bush Intercontinental,” says Rick Vacar, director of the Houston Airport System. “It is a great example of what we hope to keep adding at our airports – a higher level of customer service and new services and amenities that will make the travel experience through Houston more enjoyable for our passengers.”

The new lounge took two years of planning and five months to build. It is the 16th KLM lounge available worldwide to business class passengers and to SkyTeam Airline Alliance cardholders.

Copyright © 2008 - Houston Airport System 

Copyright © 2004-2008 - Houston Airport System.C:765778|1906D1934|398
All rights reserved | Privacy Policy | Terms & Conditions
Comments or Questions: Comment Form or Email Us
Designed by Derek Consulting and Advarion Incorporated