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Houston Airports Move Toward Free Wi-Fi

  © Houston Airport System
  The Houston Airport System is working to have free Wi-Fi available to all passengers at Hobby Airport by October.

The Houston Airport System (HAS) is moving forward with plans to offer free Wi-Fi throughout William P. Hobby Airport (HOU) by October 2014.

“For today’s passenger, electronic connectivity is now part of the overall customer service experience,” says Lisa Kent, chief technology officer for the Houston Airport System. “Our customers want to stay connected throughout the duration of their trip, and it’s our job to make sure that’s not only possible but also convenient.”

Wi-Fi service, which allows wireless internet access for devices such as smartphones, tablets and laptops, is currently available at IAH and HOU. Customers are allowed free service for their first 45 minutes of usage and are then given several payment options should they choose to continue the connection.

Under the HAS plan currently moving forward, passengers would have access to free Wi-Fi service Hobby Airport regardless of the amount of time spent online.

“Free Wi-Fi is becoming the norm in more and more locations every day,” Kent says. “It’s something that passengers are coming to expect in an airport setting, and we are excited to bring this service to our customers.”

Kent and her team installed the new infrastructure that is capable of handling the large volume of traffic that will want to connect to the internet.

Future plans call for expanding the network coverage area, so that it includes ramp areas and rental car locations, in addition to the terminal facilities.   The installation of a Wi-Fi infrastructure at George Bush Intercontinental Airport is already underway and a date for completion will be announced soon.

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