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Houston Airports Move Toward Free Wi-Fi


February 7, 2013



© Houston Airport System
The Houston Airport System is working to have free Wi-Fi available to all passengers by the end of 2013.
The Houston Airport System (HAS) is moving forward with definite plans to bring its customers free Wi-Fi service in the near future. 

Details on how best to provide the Wi-Fi signal should be finalized by the end of March and the free service itself could be in place at both George Bush Intercontinental Airport (IAH) and William P. Hobby Airport (HOU) as soon as the end of the year.

“For today’s passenger, electronic connectivity is now part of the overall customer service experience,” says Lisa Kent, chief technology officer for the Houston Airport System. “Our customers want to stay connected throughout the duration of their trip and it’s our job to make sure that’s not only possible but also convenient.”

Wi-Fi service, which allows wireless internet access for devices such as smartphones, tablets and laptops, is currently available at IAH and HOU.

Customers are allowed free service for their first 45 minutes of usage and are then given several payment options should they choose to continue the connection.

Under the HAS plan currently moving forward, passengers would have access to free Wi-Fi service regardless of the amount of time spent online.

“Free Wi-Fi is becoming the norm in more and more locations every day,” Kent says. “It’s something that passengers are coming to expect in an airport setting and so we’re going to do everything we can to make it a reality for them.”

Kent and her team are exploring several different options in turning those plans into reality, including installing and maintaining its own infrastructure or collaborating with a vendor to oversee installation and maintenance of the required network.

The plan also calls for expanding the network coverage area, so that it includes ramp areas and rental car locations, in addition to the terminal facilities. 
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