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Fast Lane Open to Arriving
International Travelers

December 3, 2012

  © Houston Airport System
  The OneStop lane opening represents the latest in a series of innovative partnerships established between CBP and the Houston Airport System.
International travelers arriving at George Bush Intercontinental Airport (IAH) without checked luggage now have access to their own designated processing lanes.

OneStop, which began at IAH in May 2010, features designated lanes, as well as a special exit that bypasses Baggage Claim and U.S. Customs and Border Protection (CBP) Exit Control inspection areas for all passengers travelling with only carry-on luggage.

CBP, along with the Houston Airport System (HAS), recently completed expanding the OneStop lanes, located within the IAH Passport Control area and simplifying the exit.

“Houston is pleased to partner with CBP to offer OneStop to our interntional passengers as we strive to improve efficiencies in the processing of arriving international flights,” said Mario C. Diaz, Houston Airport System Director. “By serving the public with OneStop, we enhance the customer experience. As a leading international gateway in the Americas, Bush Intercontinental seeks innovations such as OneStop to continue our legacy as a Model Port.”

OneStop is designed to enhance the arrival of eligible travelers by consolidating the entry process, eliminating the second CBP interview at Exit Control and minimizing the amount of time spent in line.

“By eliminating a second interview for those without checked baggage, the program increases calm and decreases stress for every passenger being interviewed by a CBP officer,” said Alma Montemayor, CBP chief of operations in Houston."

Montemayor says that since its inception, the process has accommodated more than 882,000 passengers, which means approximately nine percent of the passengers entering the United States at IAH utilized OneStop.

“This program is only offered at George Bush Intercontinental Airport,” says CBP port director Terry Estell. “And it’s only possible because of the commitment we have from the CBP leadership to make improvements where feasible, employees who are encouraged to bring new ideas forward and our strong partnership with the Houston Airport System.”

A 2011 study at IAH found that OneStop users incur wait time savings of about 17 minutes per trip, and even those not eligible for OneStop enjoy time savings due to fewer people being in line.

To learn more about OneStop, click here
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