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Houston Airports Say Thank You to Passengers

December 3, 2012

  © Houston Airport System
  Customer Appreciation Day brought HAS employees a chance to offer passengers both personal assistance and free giveaway items.
Passengers at George Bush Intercontinental Airport (IAH) and William P. Hobby Airport (HOU) were given a special thank-you message on November 15 and 16, as the Houston Airport System (HAS) took a moment to recognize the importance of the millions of passengers flying in and out of Houston each year.

HAS employees and volunteers were stationed at both airports, in all terminals, to pass out items of appreciation such as bottled water, bags of popcorn, hand sanitizer, concession and parking coupons, lollipops and more. Customers were informed that the giveaways were part of an overall campaign, “Customer Appreciation Days.”

“Our customers are incredibly important, both to the people working at the airports and to the community as a whole,” said Caroline Schneider, director of customer relations for the Houston Airport System. “They are the reason why Houston is such a dynamic city and it’s important that we take a moment to express our gratitude to them.”

Those messages of gratitude were expressed in several different locations over the two day event. Tables carrying the giveaway items were positioned in both public areas beyond the security checkpoints.

Passengers found them in two locations at HOU and in Terminals A, B, C, D and E at IAH. At times, the thank you message had nothing to do with giveaway items, but was simply a matter of offering a helping hand.

For example, HAS communications director Roxanne Butler spent more than an hour assisting a passenger as she tried to make her way home to Dallas. A recent injury had Courtney Baker using crutches and a wheelchair during her trip to Hobby Airport, and last minute changes to her itinerary added even more challenges to her trip home.

But with some extra effort from Butler and team members from Southwest Airlines, Baker not only navigated her way through the airport, but she also arrived home even sooner than originally anticipated.

“It’s such a gratifying feeling when you can help someone who needs assistance,” Butler said. “When you’ve managed to turn a potentially negative moment into a positive experience, that’s when you know you’ve done your job.”

HAS representatives were easily spotted throughout the two day celebration, wearing bright blue shirts that said “You matter to Houston Airports.” 
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