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AirTran Customers Now Using Southwest Counter


December 3, 2012



© Houston Airport System
AirTran Airways' customers at HOU are now checking in at the Southwest Airlines ticket counter. 
Customers flying AirTran Airways out of Houston’s William P. Hobby Airport (HOU) are now using Southwest Airlines’ ticket counter to check-in and receive their boarding passes.

The ticketing area previously used by AirTran Airways’ customers is now a vacant space, with both the signage and the self-serve kiosks no longer visible to the traveling public.

“This is another key step forward in the merger between Southwest Airlines and AirTran Airways,” says Hobby Airport general manger Perry J. Miller. “Eventually the AirTran brand will cease to exist, so this is simply a way to guide the AirTran customers toward a smooth transition.”

For now, customers with AirTran Airways will continue to check-in as AirTran passengers and will fly aboard aircraft branded with the AirTran logo, however the logistical processes such as check-in and baggage handling at HOU, will be overseen by employees with Southwest Airlines.

The two airlines received federal approval on March 1, 2012 to begin operating as one single carrier. With that approval in place, Southwest Airlines began moving some AirTran flights into its own routing network, while others remained under the AirTran Airways brand.

“We believe that this merger is going to benefit the air passengers of Houston,” Miller says. “Southwest Airlines is already very active in regards to launching new non-stops in the Houston market and we believe the acquisition of AirTran Airways is going to open up even more growth opportunities in the future.”

Miller says directional signage is in place to help guide AirTran Airways’ passengers to the Southwest Airlines ticket counter. 
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