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New Baggage Claim at Hobby is Open

July 3, 2012

© Houston Airport System
The new baggage claim area at Hobby Airport features new flooring and brighter lighting.
Improvements continue to arrive at William P. Hobby Airport (HOU), as the new baggage claim is opened to the public. The renovated space offers passengers a number of improved features, including new terrazzo flooring, longer baggage conveyors, upgraded lighting and larger restroom facilities.

“We’ve made a commitment to the public to return our facilities to opening day fresh,” says Houston aviation director Mario Diaz. “This renovation goes a long way in living up to that commitment. This is a high-traffic area where customers will definitely notice the improvements, especially compared to the old layout.”

The construction project began in June 2010, and over the past two years passengers have used a temporary baggage area while the renovated space was being completed. Customers were directed to the new baggage claim area for the first time on June 26, 2012.

The new space is an open concept, making the area look larger and much brighter than it did prior to the remodeling.

Customers will no longer see the green tile flooring and wooden locker facilities that had become synonymous with the prior baggage claim area.

“Hobby Airport has come a long way in a short amount of time. We’ve been able to upgrade the airport in several different areas that have made a huge impact to our customers,” says Ross Underhill, Hobby Airport acting general manager. “Now that the baggage claim area is open, we’ll set our focus on opening the U-ramp up again.” 

The completion of the new baggage claim area represents a major step forward in the progression of the $350 million Hobby Airport renovations. So far, there have been new ticket counter spaces added, lobby and artwork. 

Ticket Counters: All carriers, except for Southwest Airlines, have moved to renovated space.

Lobby: Main entryway/lobby and elevator/escalator passageway have been remodeled

Art: Several new art pieces, both inside and outside the airport, have been added

Next up is the opening of the U-Ramp that has been closed since last year, which is scheduled to open in August, 2012.
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