Newsroom » Newsletters Selected as one of Best Airport Web Sites in North America

Houston Airports Wins 3rd Place Honor in Airport Industry Contest

August 1, 2011

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Airports Council International – North America announced winners of the 2011 Excellence in Airport Marketing and Communications Contest as more than 40 airports competed in 17 categories. The judges named Houston Airport System as the 3rd place winner in the web site category.

“We launched the new redesign of in January and it’s a great honor to gain this level of recognition,” says Roxanne Butler, director of public relations and communications. “Our leadership team was very supportive of the new web site launch and gaining this industry recognition is a reflection on our high performance capabilities since we involved many departments in executing our vision to have a user-friendly web site with more interactive tools.”

The most popular item on is the new Flight Search tool – both commercial airports offer this measure to assist the traveling public and during irregular operations, the amount of traffic that utilized the tool was in the tens of thousands.

"The demand for timely and accurate information is very important to our passengers and during any severe weather conditions, continues to be a great public service to our millions of customers,” adds Butler.

Another popular feature – Homepage links to the Houston Airports social media campaigns. The links on the Homepage have generated more traffic to Houston Airport System YouTube videos.

Top Features attracting attention:

Our own mobile application provides the following:

• Real time flight search and status for your flight
• Real time parking availability and rate information, even parking availability by level in our garages
• Maps and directions with Google map linking
• Interactive search tool to find dining, shopping and services in our airport
• Ground transportation, airline and other information

Click here to visit the mobile site via your iPhone, Android, or Blackberry Phone.

"Help Me With..." Section

Web users may select from three tabs: departing, arriving and connecting. This is available for travelers at both Intercontinental Airport and Hobby Airport. Once you select which of the tabs is your preference, you will discover specific tools such as Important Notices (ideal for checking irregular operations), parking availability, Terminal Maps, FAA Airport Delays, Live Traffic & Directions, Travel Tips & Security, ATMs and other amenities.

Interactive Search Tools for Dining, Shopping and Services Section

Available for both Intercontinental Airport and Hobby Airport, these search tools allow the public to narrow their searches by terminal, products and preferences. The search is narrowed down to type of food, such as Seafood or BBQ – and then allows the Web visitor to select a precise location. With five terminals at Intercontinental Airport – the tool is very useful to those making connections that have time to spend on a layover.

Interactive Terminal Maps

New user-friendly maps for Intercontinental Airport, including dining, shopping and services.

Social Media Feeds

Follow our airports on the latest social media tools. We Tweet valuable information to our customers. Now we post these live on our Homepage with Twitter Feeds for both Bush Intercontinental(@IAH) and Hobby Airport (@HobbyAirport).
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