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Ticketing Ramp Construction Scheduled at
Hobby Airport

Effective October 26: Upper-level roadway will be closed
to all vehicle traffic

September 1, 2011

  © Houston Airport System
  The upper level roadway will soon guide vehicles directly into the parking garage at Hobby Airport for passenger drop-offs.
A major roadway pavement replacement project will shut down the existing upper-level roadway at William P. Hobby Airport. During the construction, the location of the passenger drop off area for all airlines operating at Hobby Airport will be moved to a new area.

A temporary location will also be established for the curbside check-in operation for Southwest Airlines. The roadway closure begins October 26 and is scheduled to remain in place for approximately one year while work crews make the repairs. During this time, drivers wanting to drop-off passengers will be directed to the attached parking garage.

“There’s certainly going to be an adjustment period when the work is underway,” says Perry J. Miller, general manager of Hobby Airport. “But if we can give our customers clear directions through both signage and personnel, then I think we can minimize the inconvenience.”

Like many airports across the country, Hobby Airport employs a bi-level roadway system to separate vehicles which are on-site to pick up and drop off passengers, with the upper-level roadway designated to accommodate departing passengers. Typically, vehicles are allowed to use the entrance to give passengers enough time to gather their luggage and make their way toward the lobby.

Due to construction, vehicles carrying departing passengers will be rerouted into the second level of the attached parking garage. Drivers will be able to stop momentarily while passengers gather their traveling items, but the entire process will take place slightly further away from the curbside area. Drop offs and pick ups involving wheelchairs will take place in a designated lane found closest to the terminal facility. Signage will direct drivers to the Level One location.

“We had this system in place temporarily last year due to a different construction project and the passengers adapted amazingly well,” Miller says. “The drop off process itself will still work in the same familiar manner. It’s just going to take place slightly further away from the curb area.”

In order to minimize the amount of vehicle traffic utilizing the airports roadway system, drivers who are on-site to pick up arriving passengers are encouraged to use the Passenger Pick Up Waiting Lot. This area, located off Airport Boulevard, allows drivers to park and wait for the arriving passenger free of charge. Since the driver remains stationary until hearing from the passenger, the waiting lot eliminates the need for repeatedly circling the airport property. The waiting lot also allows drivers to arrive early to ensure timely pick up, without having to worry about expenses associated with parking or wasted fuel.

Passengers dropped off in the garage not utilizing curbside check-in will use a crosswalk on the east side of the parking garage transitioning to the main terminal lobby area. During future phases of construction, specific crossing areas and accessibility may change periodically.

Curbside check-in will still be available to Southwest customers but the entire operation will be relocated to the ground level floor, which is home to the baggage claim operation. Total construction costs for the project is $6 million, with funding coming from the Airport Improvement Funds.
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