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Mary Case Named New General Manager of George Bush Intercontinental Airport

First person to head all three airports owned and operated by City of Houston

Houston Airport System
November 2, 2010

© Houston Airport System
Mary Case began her career with the Houston Airport System in 1987.

Houston Airport System director of aviation Mario C. Diaz has named 28-year aviation veteran Mary Case, A.A.E. as the new general manager for George Bush Intercontinental Airport (IAH).

The designation means that Case has become the first person to head all three airports owned and operated by the City of Houston, a list of facilities that includes IAH, William P. Hobby (HOU) and Ellington (EFD) Airports.

Diaz says a number of factors convinced him to name Case to the position, but a primary motivator was the remarkable customer satisfaction levels recorded at HOU during her tenure.

“The executive team for the Houston Airport System was highly impressed with the commitment to excellence that Mary Case has demonstrated over the past two decades,” Diaz said. “Her leadership at Hobby Airport has resulted in great customer service rankings. Mary was one of the first City of Houston employees that I met before I moved to Houston and I am every bit as impressed with her today as I was when we first said hello to each other.” Case began her career with the Houston Airport System back in 1987, filling a variety of different roles at IAH, including positions in both the operations department, as well as airfield & grounds. Twenty-three years later and Case now finds herself as the general manager of one of the country’s most vital airports.

“I am honored to lead the eighth busiest airport in the United States,” says Case. “I began my interest in aviation as a teenager in West Virginia and I watched planes glide across the sky over the mountains. I was inspired to learn how to fly and being at an airport is now in my blood.”

But making her way from a town of about 2,000 people in West Virginia to a leadership position within the fourth-largest airport system in the country required a lot more than just dreams. It also took a great deal of hard work and determination.

Case attended Embry-Riddle Aeronautical University in Florida with 5,000 fellow classmates, but only 135 of those students were female. In the years that followed she performed whatever tasks were necessary to keep her career path on track, covering everything from luggage transfers to safety management.

Eleven years after arriving at HAS, Case was given her first opportunity as an airport manager, heading the team at Ellington Airport. Seven years after that and she was named airport manager for William P. Hobby Airport.

“I’ve been incredibly fortunate to have my career unfold this way,” Case says. “Not many airport managers get a chance to stay in one city as long as I have and even fewer are able to enjoy such a broad view of an entire airport system.”

Copyright © 2010 - Houston Airport System

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