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Airport Technology Grabs Headlines in 2010

Advancements seen in everything from boarding process to passenger flow

Houston Airport System
December 14, 2010

The Houston Airport System (HAS) is closing the decade with a string of new technological advancements in place, each of which is designed to enhance the customer experience. The measures range from enhanced Wi-Fi capabilities to expanded paperless boarding procedures.


The good news began arriving early in the year as both commercial airports launch free Wi-Fi. Through a partnership with Boingo, both a complimentary session of 45 minutes and a paid service became available to passengers who were traveling through Houston. Users of the service are greeted by the Houston Airport System’s portal page that provides free information and a log-on screen for Wi-Fi access. “Passengers will have access to Houston Airport System content via the Welcome Page,” said Randy Goodman, HAS commercial business development manager. “They will find links to the airport site, maps, real-time flight information, news articles and much more.”


The HAS team also took part in a study by Purdue University, that utilized sensors at various locations across Bush Intercontinental Airport. This effort is researching how long

© Houston Airport System
Technology is helping to improve both customer satisfaction and efficiency.

it takes passengers to get to and from various points across airport property. Times were checked along service roads, parking areas and security checkpoints in an effort to determine exactly which points involved in the travel process can be streamlined.


American Airlines started offering paperless boarding to customers at IAH. The program allows American Airlines customers to receive their boarding pass electronically on their mobile phone or PDA (personal digital assistant), saving time and bypassing the need to print and present a paper boarding pass at the airport.

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