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William P. Hobby Airport Shines with $250 Million Makeover

Houston's Popular Domestic Gateway Serves 8 Million Customers

The Houston Airport System celebrated a $250 million makeover of William P. Hobby Airport (HOU) with a ribbon cutting ceremony on Friday, July 16, 2010. The multi-million dollar renovation program includes many new features to enhance the customer experience with the intention to maximize both efficiency and customer satisfaction.

“William P. Hobby Airport plays a vital role in the overall success of Houston,” says Houston Mayor Annise Parker. “These improvements will be a positive first impression of Houston for business travelers and tourists visiting our fair city. In addition, the renovation of one of the area’s key economic engines helps the local economy by creating good-paying construction jobs.”

Hobby Airport serves more than 8 million customers each year and plays a key role in the economic health of Houston’s economy. This major capital investment positions Hobby Airport to maintain its current status as an industry leader in regards to overall customer satisfaction.

“This remodeling project has a positive ripple effect,” says Mario C. Diaz, director of aviation for the Houston Airport System. “The customers enjoy the new facility, so passenger numbers start to go up. The airlines notice that trend and as a result, start to bring in even more air service and then the economic engine of Houston is taken to an even higher gear.”

Customers at Hobby Airport are noticing the following improvements:
  • Increased space in ticketing lobby for customers as they check in prior to flights
  • More open traffic flow from terminal entrance to security checkpoint
  • Temporary baggage claim area provides easy luggage claim for inbound customers as the permanent baggage claim remains under construction
  • Three new signature works of art including: Take-off, by artists Paul Kittleson and Carter Ernst – the airports’ gateway artwork – is an enormous stainless steel bird's nest floating above a subtropical garden; Over Houston, by artist Gordon Huether, is a selection of abstract aerial photographs of Houston transcribed into alternating glass panels lining the connector bridge walkway; the work has already been featured in a national television commercial; Vector HH, by artist Luca Buvoli, is a visually dynamic structure of a human figure flying with open arms, to be suspended over the new escalator, after completion.

Hobby Airport is served by the following airlines: Southwest Airlines, AirTran, JetBlue, Delta Air Lines and American Airlines along with charter service provided by Branson AirExpress.

Since June 2006, Clark Construction Group, LLC has worked to complete the $250 million renovation. Gates were moved to the Central Concourse location, and Concourses A and C were subsequently demolished. This allowed Hobby to streamline both flight operations and passenger flow.

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