Without a doubt, the commitment to customer service within the Houston Airport System (HAS) is already incredibly strong.

New amenities and features, such as the XpressSpa in Terminal D and the ticketless parking system are just a couple of examples of the types of advancements which have allowed HAS to excel in surveys conducted by Airports Council International, JD Power & Associates and others.

But even with this past success, it’s still important to stop once in a while and reinforce this commitment to overall excellence in the area of customer service, which is why National Customer Service Week was such a big moment for the entire HAS team.

Celebrated from November 3 through November 7, the event represented a unique opportunity for the Houston Airport System to let its customers know just how much they’re appreciated.

This appreciation was literally on display at both George Bush Intercontinental Airport (IAH) and William P. Hobby Airport (HOU) during the week, as customer service representatives set up tables and passed out giveaway items and literature.

“With the support of our customers, the Houston Airport System will continue to work towards making IAH a success and the airport of choice for the traveling public,” said IAH assistant manager of customer service Ally Montillo. “And, we will definitely strive to continue our efforts to bring our customers excellent service.”

The outreach effort is just a snapshot of the overall customer service picture at both IAH and HOU facilities.

Over the past year, the HAS team has unveiled a phone hotline system which allows customers to access real-time flight information, dramatically improved the direction signage associated with the Passenger Pick-up Waiting Area and spearheaded a “Salute to Veterans” celebration at Ellington Airport (EFD).

These efforts, and many others make a collective difference in the lives of millions of people each and every year as they pass through the three HAS facilities.